Terms | Flamingoland Caravan

TERMS & CONDITIONS

Please read carefully before making a booking...

We require a £100 non-refundable booking deposit to confirm your booking and secure your dates. This will also act as the £100 returnable security bond. The full balance then must be paid at least 6 weeks prior to your holiday. If there is less than 6 weeks until your booked holiday the outstanding amount will be required in full at the time of booking.
The £100 security bond will be refunded within 14 days providing there is no damage and you respect our terms and conditions and the caravan is left clean and tidy. If there are any damages or losses you will be informed and the £100 security deposit will be retained by Flamingoland Caravan Hire
The lead name on the booking form is responsible for the entire party and their behaviour and for any damage costs. Under 18’s must not be left in the caravan unsupervised
The party lead must be at least 25 years of age. If you’re under 25 and and traveling with a child/children we will accept the booking, however, Flamingo Land do checks on arrival and you may be turned away and will lose your money and deposit.
Any anti-social behaviour will not be accepted and guests will be asked to leave the premises without a refund.
Any theft or substantial damage to the caravan and its furnishings will result in local authorities being informed.
All breakages MUST be reported before departure.
Please dispose of all rubbish in skips provided.
In wet weather, please DO NOT park your car on the grass.
No ball games allowed around the caravan – please use the fields provided.
PLEASE NOTE: For health and safety reasons, guests must NOT charge electric vehicles/scooters from the internal caravan electricty supply. If this is seen to happen you will be asked to leave with immediate effect and no refund.

Anyone found breaking the above terms & conditions will be required to vacate the caravan immediately without refund.

FURTHER INFORMATION

We recommend our guests take out their own travel insurance as we cannot be held liable for any mishaps on guests behalf, or if you need to cancel.
Flamingoland Caravan Hire reserve the right to alter these terms and conditions without prior notice.
Only guests named on the booking form are allowed access into the resort and accommodation and no more than 6 guests (a 7th guest is allowed if 2 yrs or under). If during a random check there is found to be more than 6 people staying in the caravan the whole party will be asked to leave immediately by security without a refund.
Park tickets are not included in the hire and can be bought at the check in reception to the right of the entrance of the holiday village.
Security bonds are refundable within 14 days after inspection of the caravan, providing there is no damage, no evidence of smoking or pets, and the caravan is left clean and tidy. If we find damage we will retain your bond. If the damage is greater than the bond we will bill you for the remaining amount. Any substantial damage will result in prosecution.
Families only. No stag/hen parties or all youth groups.
If any equipment is faulty during your stay we will do our best to get a replacement or we will organise a repair as soon as possible, however, we do not give refunds or compensation if this occurs.
All caravans on Flamingo Land are subject to a sublet licence and apply a strict maximum of 6 people per caravan. Anyone found breaking this rule will vacated from the site by security. A 7th person is only allowed at the owners discretion and only if they are 2 yrs or under.
Only the applicants listed on the booking form shall be entitled to occupy 131 Willow Grove. Security will perform checks at the booking office.
You must vacate the caravan by 10am prompt on the day of departure.
No BBQ`s on the decking it is plastic and will melt.

CANCELLATIONS / CHANGE OF DATES

Payment in full for your holiday must be received by us no later than 6 weeks prior to the commencement date of your holiday. Failure to comply with the conditions will result in a loss of your deposit and cancellation of your holiday. A reminder will not be sent.
Cancellations or change of dates must be made at least 6 weeks before your arrival by email. Any holiday cancelled with less than 6 weeks before arrival will result in all money paid being retained.
The non-refundable deposit is a booking fee, which will be retained if a booking is cancelled or dates changed. Under no circumstances will the deposit be refunded or transferred to another holiday date. If the holiday has been paid in full the balance can be transferred to another holiday date at our discretion minus the deposit. A refund will not be given. By paying your deposit and ticking the agree box on the booking form you are confirming that you accept all our terms and conditions. The lead name is responsible for the whole party.
Refunds for guest wanting to cancel will need to be requested in writing and could take up to 14 days if agreed.

Tel: 07881 021 564

Email: info@flamingoland-caravan.org